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Pet foodDelivery conditions

Delivery conditions


Goods in stock are dispatched from Monday to Friday. The delivery time can be the longest if the order is placed after 12.00 on Friday. In this case, the goods will be sent out of the warehouse the following Monday. The goods will be delivered to Omniva, Itella SmartPost and DPD parcel terminals across Estonia, Omniva parcel terminals in Latvia and Itella SmartPost parcel terminals in Finland.
Depending on the quantity of goods ordered, the goods may be delivered in two instalments due to the limitation of the size of the parcel box in the parcel terminal.
It may happen that a product you see online is not currently in stock. If this is the case, we will contact the customer and offer a replacement or refund.

Shipping methods and prices are as follows (prices include VAT):

1. Parcel machine (Omniva, Itella Smartpost, DPD)
– Up to – 5kg parcel – 3,5 €
– parcel weighing 5,1kg – 23,9kg – €4,5
– 24kg – 50kg parcel – €9

2. Courier
– Parcel weighing up to 3kg – €3
– 3,1kg – 25kg parcel – €5
– 25,1kg – 80kg parcel – €9,9

3. The customer comes to collect the goods – Free of charge.

1. Parcel machine (omniva)
– Up to – 5kg parcel – €8
– parcel weighing 5,1kg – 18kg €9,5

2. Courier
– Parcel weighing up to 25kg – €10
– 25,1 – 60kg parcel – 17 €

1. Parcel terminal (Itella Smartpost)
– Parcel weighing up to 6kg – €6
– 6,1 – 15kg parcel – €8
– 15,1kg – 30kg parcel – €10,5

If you have any questions, call us on 56 606 134 or email info@pet.ee.

Deliveries during the holidays:
Orders placed during the holidays may take longer than usual! We apologise for possible longer waiting times!