Pet foodPrivacy policy

Privacy policy

The controller of personal data of the online shop pet.ee is Anasis OÜ (registration code 14498200) located at Tallinn Möldre tee 9-5, Tallinn 10915 Harjumaa. The merchant transmits the personal data necessary for making payments to the following authorized processors: Montonio Finance OÜ.
What personal data is processed
– name, telephone number and e-mail address;
– delivery address;
– bank account number;
– the cost of goods and services and payment details (purchase history);
– customer support details.
– customer support data.Purposes for which personal data are processed.
Personal data is used for the management of customer orders and the delivery of goods.
Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of goods and services purchased and to analyse customer preferences.
The bank account number is used to return payments to the customer.
Personal data, such as e-mail address, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support).
A webshop user’s IP address or other network identifiers are processed for the purposes of providing the webshop as an information society service and for web usage statistics.
Legal basis
The processing of personal data is carried out for the purpose of the performance of a contract with a customer.
The processing of personal data is carried out for the fulfilment of a legal obligation (e.g. accounting and consumer dispute resolution).
Recipients to whom personal data are disclosed
Personal data will be transferred to the online shop’s customer support for the purpose of managing purchases and purchase history and resolving customer issues.
The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, the customer’s address will be provided in addition to the contact details.
If the accounting of the online shop is carried out by the service provider, the personal data will be transferred to the service provider for the purpose of carrying out accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online shop or data availability.
Security and data access
Personal data is stored on Zone Media OÜ’s servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries that have been assessed by the European Commission as having an adequate level of data protection and to companies in the United States that have signed up to the Privacy Shield framework.
Access to personal data is granted to the staff of the online shop, who can access personal data in order to resolve technical issues related to the use of the online shop and to provide customer support services.
The online shop implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
Transfers of personal data to processors (e.g. transport service providers and data aggregators) of the online shop are carried out on the basis of contracts between the online shop and the processors. Data controllers are required to ensure appropriate safeguards when processing personal data.
Viewing and correcting personal data You can view and correct personal data in the user profile of the online store. If the purchase has been made without a user account, you can view personal data through customer support. Withdrawal of consent
If the processing of personal data is carried out on the basis of the customer’s consent, the customer has the right to withdraw the consent by informing Customer Support by e-mail.

Storage at
Personal data will be deleted upon closure of the online shop’s customer account, unless it is necessary to store such data for accounting purposes or to resolve consumer disputes.

In the case of disputes relating to payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires.

Personal data necessary for accounting purposes are kept for seven years.

To have your personal data deleted, you must contact customer support by e-mail. A reply to the erasure request will be given within one month at the latest, specifying the period of erasure.

Transfer to
Requests for the transfer of personal data made by e-mail will be answered within one month at the latest. Customer Support will verify the identity and notify the personal data to be transferred.
Direct marketing communications
The email address and telephone number will be used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing communications, he/she should select the appropriate reference in the footer of the e-mail or contact customer support.

Where personal data is processed for the purposes of direct marketing (profiling), the customer has the right to object at any time to both the initial and further processing of his or her personal data, including profiling for the purposes of direct marketing, by informing Customer Support by e-mail (this information must be provided clearly and separately from any other information).
Dispute resolution
Disputes relating to the processing of personal data can be resolved through customer support (info@pet.ee).

The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).